Quality

KMM‘s quality program is the cornerstone that supports company performance. The pursuit of quality – measured by indicators such as zero defects, on-time service and improved productivity – is linked to competitive success. KMM’s quality program is based on:

• Compliance to industry standards: KMM has cable-cutting facilities registered to ISO 9001 and TL 9000 standards by National Quality Assurance, USA - a U.S. and international registrar
   
• Experienced quality professionals: KMM’s VP of Quality has worked in the telecommunications industry since 1971 and is a certified ISO 9001/TL 9000 Quality Management Systems Auditor
   
• Continuous administration and improvement of the quality program: Business processes are supported by a number of documented processes, including:
  • Quality Manual
  • Business Recovery Plan
  • Systems Procedure Manuals
  • Training Manuals
  • Work Processes Manual
  • Safety Plan, reviewed and approved by OSHA
  • Customer Survey
     
• Sustainability efforts: KMM incorporates green initiatives into its operations, including recycling distribution center materials, tote and pallet return programs for customers and freight optimization efforts