Our
VP of Quality, Mr. Dennis Smith, spearheaded the Bell Atlantic
Supplier Quality Management Group’s efforts to ensure
that Bell Atlantic’s suppliers had the processes and
documentation in-place which would result in an assured
supply of reliable products to build & maintain the
network. Mr. Smith is a 30+ year veteran of the telecommunications
industry and is an RAB Certified ISO 9000/ TL9000 Auditor
(Q06355). With KMM he and his staff oversee the continuous
administration and improvement of our Quality Program. Our
commitment to the Quality Process has driven us to ensure
that our business processes are documented and that these
procedures are fully understood and followed by each member
of our staff. Accordingly, we have put in place the following
documents and procedures:
| |
Quality
Manual |
| |
Business
Recovery Plan |
| |
State
of the art Packaging equipment/ training/ procedures |
| |
Customer
Survey Process |
Quality
Awards Received
| |
Verizon Supplier Excellence
Award 2002, 2004 |
| |
SBC Supplier Excellence
Award 2002, 2003, 2004 |
Information
Systems
The
KMM systems are the backbone of our operations and allow
us to optimize the solutions we provide our customers. They
are the differentiator that set us apart from our competitors
and are a key factor in why our customer satisfaction levels
are some of the highest in the industry. Our customers realize
that the information we provide, its timeliness, and its
accuracy not only set us apart in the industry, but allow
KMM to consistently meet and exceed the performance metrics
expected by our customers. Our greater than 99% on-time
delivery performance coupled with our emergency delivery
intervals should show Customer how are systems allow our
people to work quickly and efficiently, with the ultimate
goal of best-in-class customer service.
Our
technology supports order management, warehouse management,
procurement/forecasting, transportation and the customer
contact center.These systems are integrated in order to
provide smooth and accurate order transactions for customers.
The
core applications include:
| |
“C3” – cable management system monitoring
inventory levels, scrap, reel optimization, etc. |
| |
Full
EDI capabilities |
Our
technology platform includes real-time inventory visibility,
order placement by EDI or the web; online access to management
reports; as well as online order tracking, exception notification
and project management.
This
IT infrastructure, which supports our national distribution
center network and all of our capabilities, allows us to
work with strategic customers such as Customer Networks
to improve business efficiencies, improve workforce management
and deployment, and reduce costs.
These
features translate to 24-hour-a-day service, every day of
the year. The Web applications allow you to order and track
material at your convenience.
